Support Board
Date/Time: Mon, 11 May 2026 20:16:02 +0000
Post From: Denali CME with Market Depth activated but charts still delayed
| [2026-05-11 15:39:21] |
| mattcam113 - Posts: 1 |
|
Hello, I recently activated: Denali Data Feed CME with Market Depth for non-professional trading accounts However, Sierra Chart is still showing: Delayed What I already tried: Set service to “SC Data - All Services” Restarted Sierra Chart multiple times File → Disconnect / Reconnect to Data Feed Opened brand new Sierra symbols from Find Symbol Closed all other trading platforms/apps Confirmed Denali is activated in Account Control Panel Confirmed CME with Market Depth is activated Updated Symbol Settings from server I also have a Rithmic evaluation account through Lucid that I use as my qualifying futures trading account for non-professional status. I was under the impression that this should still count as a live/evaluation futures account for CME verification purposes. I am trying to receive real-time CME market depth data for ES/NQ. Could you please check if there is an entitlement/account issue or something preventing real-time activation? Thank you. |