Support Board
Date/Time: Mon, 25 May 2026 09:01:35 +0000
Post From: Cannot access or manage a simulation account —
| [2026-05-09 13:04:36] |
| User471150 - Posts: 2 |
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Thank you for the detailed response — that resolves several open questions. The clarification that simulation accounts don't appear in the Trade Account Manager (because that window is for live accounts only) is exactly what I needed; we'd been assuming this was a configuration issue when it's actually by design. One question remains that wasn't fully addressed: In Trade Simulation Mode, is the synthetic sim account's NLV expected to be reported via DTC ACCOUNT_BALANCE_UPDATE messages to an external DTC client? Currently in our setup (Sierra 2899, Trade Simulation Mode On, Sim1 selected as TradeAccount), our DTC client receives ACCOUNT_BALANCE_UPDATE messages with all fields zeroed — cash=0, pnl=0, net_liquidation_value=0, margin_requirement=0. We've verified via raw hex capture that the message frame is well-formed and Sierra is explicitly sending zeros at the correct offsets, not garbage. Two questions arising from this: 1. Is this expected? That is, does Sierra simply not propagate sim-account synthetic balance via DTC (consistent with the Trade Account Manager not displaying it), and is local equity tracking on the DTC client side the recommended pattern for sim mode? 2. Or is there a setting we should enable — perhaps under Global Settings or in the DTC server configuration — to expose sim-mode synthetic balance to DTC clients? If the answer to #1 is "yes, sim balance is GUI-only," that's perfectly workable — we can use our local risk-config starting balance as the baseline and track equity changes from observed fills on our side. Just want to confirm before locking that pattern in. Thanks again for the help. Best regards, |