Support Board
Date/Time: Wed, 06 May 2026 04:50:44 +0000
Post From: Request for Immediate Remote Session – Eurex Data Still Delayed
| [2026-05-05 19:40:45] |
| User489321 - Posts: 1 |
|
HHello, I am still receiving delayed Eurex market data despite having an active Denali Exchange Data Feed subscription and completing the setup according to your documentation. I have already: * Verified my data feed subscription is active * Configured the Data/Trade Service Settings correctly * Restarted Sierra Chart after applying changes The issue persists. To avoid further back-and-forth and resolve this efficiently, I would like to request a remote session with your support team to review the configuration directly on my system. Please let me know your availability and preferred remote access tool (AnyDesk / TeamViewer or similar), and I will make myself available accordingly. I would prefer to resolve this as soon as possible. Best regards, |