Support Board
Date/Time: Thu, 21 May 2026 20:33:24 +0000
Post From: OCO
| [2026-04-01 16:41:00] |
| John - SC Support - Posts: 46236 |
|
Make sure you do not have linking for the "Trade Window" between any of your charts. You should definitely test the orders you are setting up in Simulation Mode and ensure they are working as you expect in Simulation Mode. If everything works correctly in Simulation Mode, then the issue would have to lie elsewhere. So this is the first thing to test. Although given that you are saying that this only occurs once in every 5 or 6 trades, it does sound like it is a Rithmic issue. It is not unheard of that Rithmic is not responding properly that an order has been cancelled, therefore Sierra Chart will continue to show that order. We have no solution to this, as it is Rithmic not giving the proper information. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |