Support Board
Date/Time: Sun, 22 Mar 2026 20:59:35 +0000
Post From: Depth Recording in v2882 (Teton CME Routing) – No .depth File Created
| [2026-03-05 16:14:07] |
| User782165 - Posts: 19 |
|
Hello John, Thank you for your response. As requested, I am providing the complete Sierra Chart Message Log. The issue occurs after restarting Sierra Chart. The charts load normally and the connection appears active, but there is no movement in the market data. Below is the full Message Log. 2026-03-05 16:03:32.427 | Trade activity files set size: 7 2026-03-05 16:03:32.536 | Reading Internal Order ID file. 2026-03-05 16:03:32.537 | Reading Trade Orders file. 2026-03-05 16:03:32.538 | Reading Trade Positions file. 2026-03-05 16:03:32.538 | Reading Trade Account Data files. 2026-03-05 16:03:32.544 | Software version: 2887 64-bit 2026-03-05 16:03:32.544 | Primary Thread ID: 24736 2026-03-05 16:03:32.544 | Usage end date: 2026-03-12 2026-03-05 16:03:32.544 | Enabled for: Advanced Features 2. 2026-03-05 16:03:32.544 | Enabled for: Sierra Chart Historical Data Service. 2026-03-05 16:03:32.544 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-03-05 16:03:32.544 | Enabled for: Delayed Denali Exchange Data Feed. 2026-03-05 16:03:32.544 | Enabled for exchange2: CME (Trading Account Required) 2026-03-05 16:03:32.544 | Enabled for exchange2: CBOT (Trading Account Required) 2026-03-05 16:03:32.544 | Enabled for exchange2: COMEX (Trading Account Required) 2026-03-05 16:03:32.544 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-03-05 16:03:32.544 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-03-05 16:03:32.544 | Current selected Data/Trading service: Teton CME Routing 2026-03-05 16:03:32.544 | Custom symbol settings values: enabled 2026-03-05 16:03:32.544 | Chart Update Interval: 400 2026-03-05 16:03:32.544 | Intraday Data Storage Time Unit: 1 2026-03-05 16:03:32.544 | Time Zone: +00:00:00 (UTC+00) 2026-03-05 16:03:32.544 | 2026-03-05 16:03:32 Local computer time in UTC 2026-03-05 16:03:32.544 | 2026-03-05 16:03:32 Local computer time in SC Time Zone 2026-03-05 16:03:32.544 | 2026-03-05 16:03:22 Server time in UTC 2026-03-05 16:03:32.544 | Local computer UTC time and Server UTC time difference: 9 seconds. 2026-03-05 16:03:32.544 | Notice: Your computer's clock is off by 9 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-03-05 16:03:32.544 | Program path: C:\SierraChart\ 2026-03-05 16:03:32.544 | Data Files path: C:\SierraChart\Data\ 2026-03-05 16:03:32.544 | OS Version Number: 10.0 2026-03-05 16:03:32.544 | Locale Setting: C 2026-03-05 16:03:32.544 | Crash reporter started: true 2026-03-05 16:03:32.544 | 2026-03-05 16:03:32.610 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-03-05 16:03:32.621 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-03-05 16:03:32.779 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-03-05 16:03:32.779 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-03-05 16:03:33.101 | Received 5 login tokens. 2026-03-05 16:03:33.318 | Symbol settings MD5 received. Request ID: 1. 2026-03-05 16:03:33.318 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-03-05 16:03:35.101 | Requested user files to download. 2026-03-05 16:03:37.113 | 2026-03-05 16:03:37.114 | Teton CME Routing | Firm: AMP 2026-03-05 16:03:37.119 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 2026-03-05 16:03:37.248 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-03-05 16:03:37.249 | DTC Client socket (1) | New receive buffer size: 0 2026-03-05 16:03:37.249 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-03-05 16:03:37.413 | Teton CME Routing | Network connection to server complete. 2026-03-05 16:03:37.413 | Teton CME Routing | Starting socket receive thread. 2026-03-05 16:03:37.413 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-03-05 16:03:37.904 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-03-05 16:03:37.904 | Teton CME Routing | Sending logon request message. 2026-03-05 16:03:38.120 | Teton CME Routing | Received logon response. 2026-03-05 16:03:38.120 | Teton CME Routing | Server Name: SC DTC Server. Build=55065. 2026-03-05 16:03:38.120 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-03-05 16:03:38.120 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-03-05 16:03:38.120 | Teton CME Routing | Trading is supported. 2026-03-05 16:03:38.120 | Teton CME Routing | Order cancel and replace is supported. 2026-03-05 16:03:38.120 | Teton CME Routing | OCO Orders supported. 2026-03-05 16:03:38.120 | Teton CME Routing | Bracket Orders supported. 2026-03-05 16:03:38.120 | Teton CME Routing | MarketDepthIsSupported: 1 2026-03-05 16:03:38.120 | Teton CME Routing | Connection to server complete. 2026-03-05 16:03:38.122 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-03-05 16:03:38.123 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-03-05 16:03:38.128 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-03-04 15:27:21.719956 2026-03-05 16:03:38.285 | Updated verified funded futures trading account ending date to: 2026-04-04 16:03:38 2026-03-05 16:03:40.355 | Files to Open on Startup | Opening file: MES.cht 2026-03-05 16:03:40.448 | MESH26_FUT_CME 1 Min #3 | Reloading chart. 2026-03-05 16:03:40.729 | Loading market depth data. 2026-03-05 16:03:40.852 | Using symbol data fast lookup vector 2026-03-05 16:03:40.852 | Teton CME Routing | Starting real-time market data updates for: MESH26_FUT_CME. ID: 1 2026-03-05 16:03:40.852 | Teton CME Routing | Subscribing to streaming market data in the service client is not supported. Symbol: MESH26_FUT_CME 2026-03-05 16:03:40.852 | Teton CME Routing | Requesting security definition data for: MESH26_FUT_CME. ID: 1 2026-03-05 16:03:40.852 | Requesting market depth updates for: MESH26_FUT_CME if supported. NumLevels=10 2026-03-05 16:03:40.852 | Separate subscription for market depth updates not supported. MESH26_FUT_CME 2026-03-05 16:03:40.852 | No historical data client is currently set to download historical Intraday data for MESH26_FUT_CME. 2026-03-05 16:03:40.852 | Real-time Intraday chart data file updates started for MESH26_FUT_CME 2026-03-05 16:03:40.853 | Opened cached Intraday file: C:\SierraChart\Data\MESH26_FUT_CME.scid. Thread ID: 24736 2026-03-05 16:03:40.853 | Intraday chart data file opened for MESH26_FUT_CME 2026-03-05 16:03:41.014 | Teton CME Routing | Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-03-05 16:03:41.014 | Teton CME Routing | Received security definition for symbol MESH26_FUT_CME 2026-03-05 16:03:42.393 | Loaded depth data records for MESH26_FUT_CME 2026-03-04 from 2026-03-04 13:45:34.278000 to 2026-03-04 16:00:51.985000. 2026-03-05 16:03:42.395 | MESH26_FUT_CME 1 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-03-05 16:03:42.420 | MESH26_FUT_CME 1 Min #3 | Chart data loading complete. 2026-03-05 16:03:58.283 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-03-05 16:03:59.139 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-04-02"}. Success=true |