Support Board
Date/Time: Tue, 14 Apr 2026 22:40:41 +0000
Post From: Trade not seen
| [2026-02-25 18:56:05] |
| John - SC Support - Posts: 45634 |
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We are sorry for the frustration, but this is something that is completely with Rithmic to fix, as they own the interface to Sierra Chart. You have enough time remaining, that we can refund you the 1 month of Usage Time and then refund your Services Surplus balance back to you, less a $5.00 processing fee. If you want us to do this, then please post in the Account Support Tickets letting us know you want us to do so. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |