Date/Time: Wed, 18 May 2022 13:58:02 +0000
Post From: 977 and Rithmic
Sierra Chart Engineering - Posts: 102755
1. There was a small bug in the connection logic for Rithmic in the first revision of version 977 which prevents a connection to Rithmic. This is now resolved. Please update to the latest revision of 977 by selecting Help >> Download Prerelease.
2. If you do not place a non-simulated order on Rithmic after 45 days, you will be notified of that and disconnected from the server. This can be solved by reconnecting to the server and entering an order. It does not have to fill. Could be a limit order that you can cancel.
Please understand that the Rithmic trading platform is meant for trading. It cost them money to maintain that system and they expect that Sierra Chart users are trading. Otherwise, we could lose connectivity to Rithmic.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing