Support Board
Date/Time: Sat, 07 Feb 2026 03:20:45 +0000
Post From: Refund Request - Discrepancy between Free Trial and Paid Version
| [2026-02-06 22:06:29] |
| User506191 - Posts: 1 |
|
"Hello, I am writing to formally request a refund for my recent subscription. After using the platform, I have found that my experience with the paid version is significantly different from what I expected based on the Free Trial. The setup is not intuitive, and I am encountering technical barriers (specifically with data management and manual backtesting) that were not apparent during my initial test. I am not satisfied with the platform as it does not align with the workflow I need, and the transition to the paid service has been frustrating due to these discrepancies. Given that I cannot use the software as intended, I kindly ask for a full refund of my payment. The technical complexity and the issues with the history player/data feed make the platform unusable for my specific strategy. I would like to close my account and receive a refund. Thank you for your time. Best regards, |