Support Board
Date/Time: Tue, 27 Jan 2026 03:28:05 +0000
Post From: Teton-Rithmic-CME-COMEX
| [2026-01-26 23:58:55] |
| p.deflaux - Posts: 3 |
|
Dear support team, I am trading NQ/MNQ, MBT, GC/MGC and SI/SIL from Teton through my futures account from Ironbeam. I would like to trade all of these symbols from my APEX account (rithmic). I've followed the instructions (Allow support for SC data feeds is confirmed), so far, only NQ/MNQ and MBT work on rithmic. Is there something I'm missing? This is what I have: Service package 11 - Inbtegrated advanced 46 USD/month Denali Exchange Data Feed Service (optionnal) Denali Exchange Data Feed >> US Equities Consolidated Tape (NYSE, NASDAQ, AMEX) Exchange (paid with documentation signed, all green) Denali Exchange Data Feed >> CME / CBOT / NYMEX / COMEX Exchange (paid with documentation signed, all green) Here is the message log: 2026-01-27 00:28:25.499 | Rithmic Direct - DTC | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=0, CompressionTime=0.000000(secs), NumCompressions=0, Source=0.0.0.0 2026-01-27 00:28:26.419 | GCG6.COMEX [CBV-D] 5 Min #5 | Reloading chart. 2026-01-27 00:28:26.727 | GCG6.COMEX [CBV] 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCG6.COMEX.scid 2026-01-27 00:28:26.731 | GCG6.COMEX [CBV] 5 Min #5 | Chart data loading complete. 2026-01-27 00:28:26.736 | GCG6.COMEX 1 Min #2 | Reloading chart. 2026-01-27 00:28:26.738 | Loading market depth data. 2026-01-27 00:28:26.742 | GCG6.COMEX 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCG6.COMEX.scid 2026-01-27 00:28:26.746 | GCG6.COMEX 1 Min #2 | Chart data loading complete. 2026-01-27 00:28:26.747 | GCG6.COMEX [CBV-D] 30 Min #1 | Reloading chart. 2026-01-27 00:28:26.781 | GCG6.COMEX [CBV] 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCG6.COMEX.scid 2026-01-27 00:28:26.782 | GCG6.COMEX [CBV] 30 Min #1 | Chart data loading complete. 2026-01-27 00:28:26.782 | Rithmic Direct - DTC | Using primary service for historical data for GCG6.COMEX 2026-01-27 00:28:26.782 | Historical data service client indicated that downloads are not enabled. Symbol: GCG6.COMEX. Data Type: Intraday data. 2026-01-27 00:28:26.782 | Historical data download ID 215 not found when removing ID from outstanding request set. 2026-01-27 00:28:26.782 | Real-time Intraday chart data file updates started for GCG6.COMEX 2026-01-27 00:28:26.782 | Intraday chart data file opened for GCG6.COMEX 2026-01-27 00:28:26.786 | Requesting market depth updates for: GCG6.COMEX if supported. NumLevels=100 2026-01-27 00:28:26.786 | Separate subscription for market depth updates not supported. GCG6.COMEX 2026-01-27 00:28:30.985 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=20, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=2.02, UncompressedBytes=237962, CompressionTime=0.010425(secs), NumCompressions=3433, Source=10.10.20.152, MaxSendBufferSize=3215, MaxSendBufferSizeDateTime=2026-01-26 23:28:19 Thank you in advance for your help |