Support Board
Date/Time: Tue, 10 Mar 2026 04:28:56 +0000
Post From: Cannot connect via mobile platform
| [2026-01-25 02:08:02] |
| Sierra_Chart Engineering - Posts: 23185 |
|
Do you consistently get this: One was simply 'not authorized' but the user and password were the same I used to log into the desktop platform and the SC website account. What browser did you use: The third was with a different browser: TLS handshake fail, 1015: The connection was closed due to a failure to perform a TLS handshake (e.g., the server certificate can't be verified)
Try using chrome. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |