Support Board
Date/Time: Tue, 10 Mar 2026 04:28:53 +0000
Post From: Cannot connect via mobile platform
| [2026-01-23 15:59:02] |
| jj554 - Posts: 26 |
|
This is the second time I had this problem. I can log into my SC account using a mobile browser but connecting to the exchange and data via the mobile platform. I've gotten different error messages with different mobile browsers. One was simply 'not authorized' but the user and password were the same I used to log into the desktop platform and the SC website account. The second was "CLOSE_ABNORMAL, 1006: Application expecting a status code to indicate that the connection was closed abnormally, e.g. without sending a Close control frame. The third was with a different browser: TLS handshake fail, 1015: The connection was closed due to a failure to perform a TLS handshake (e.g., the server certificate can't be verified) |