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Date/Time: Fri, 19 Apr 2024 13:34:12 +0000



Post From: SC Data Feed is freezing upon price spikes (CL Futures - Nymex)

[2014-09-25 16:19:52]
Sierra Chart Engineering - Posts: 104368
We wonder if you are losing the connection to the data feed at these times you say it is freezing.

In the copy of Sierra Chart that is using the Sierra Chart data feed, we need to see the Message Log from that copy.

Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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