Support Board
Date/Time: Thu, 08 Jan 2026 01:50:37 +0000
Post From: 2852 - Behaviour changes re Keyboard Shortucts and Windows Sounds
| [2026-01-06 05:20:13] |
| Sierra_Chart Engineering - Posts: 22219 |
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Regarding post #5, we do not see how the issue you had is from Sierra Chart. What you see configured for keyboard shortcuts in the Global Settings >> Customize Keyboard Shortcuts is exactly what you get. There cannot be any unexpected behavior. None of this information is registered at the operating system level. None of it at all. That is long gone. It is processed as you use key combinations based on your settings. Maybe there is some other program on your system interfering with the control key causing the behavior you are seeing. Also regarding this: Also the windows background wav file is playing when I use some of my ACS shortcut buttons - I have had to disable the sound associated with the Windows Beep to stop this noise occur whenever I press those ACS buttons Definitively this is not from Sierra Chart:
This is correct, being that what we are referring to is the sound not being generated by Sierra Chart. It is not. This is the fact we are referring to. But now we understand where the sound is coming from. It is the operating system generating a sound because there is an invalid selection on the Sierra Chart menu. At this point, the removal of MFC for the main window and the child windows, has caused changes with message handling that are not understood at this point in time. But in general the solution is just simply do not use the Alt key in any keyboard shortcuts. We will see if there is a solution to that but just do not use that right now. And we know some keyboard defaults use the Alt key. Regarding this, what you describe makes sense and is the correct behavior: Anyway, on to my real reason for posting.
These keys are hardcoded, maybe they should not be hardcoded but they have been hardcoded for more than 15+ years to perform the actions that you are currently seeing in newer versions. So you really cannot use them for keyboard shortcuts in the way that you are.
Here are some actual definitive facts. 1. For more than 5 years I have had the Numpad Minus key assigned to Tools >> Chart Values/Crosshair. It has performed that function flawlessly dozens of times a day for over a thousand days of trading. 2. I was working with no issues in v2789 yesterday. 3. Nothing changed about my PC - no windows updates, driver updates, etc. 4. I updated to the current version (v2852) 5. I launched Sierra (v2852) this morning and the Numpad Minus key was no longer working properly. Instead of getting the crosshair tool when I press that key, the chart immediately reloads with the symbol changed to the same contract month from 1 year prior (e.g. GCG26 changes to GCG25). Every time I hit that key, it cycles the symbol back another year. Conversely, if I hit the Numpad Plus key (which is assigned to Tools >> Pointer), the chart then reloads cycling the symbol to the same contract month 1 year forward. 6. I ran Install Previous Version and went back to v2781 (I mean to go back to 2789 but misremembered the number). 7. All keyboard shortcut behavior returned to normal. 8. I ran Download Current Version to go back to v2852. 9. The problem returned. 10. I ran Install Previous Version and went back to v2789 11. All keyboard shortcut behavior returned to normal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-06 05:21:49
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