Support Board
Date/Time: Thu, 08 Jan 2026 01:50:37 +0000
Post From: 2852 - Behaviour changes re Keyboard Shortucts and Windows Sounds
| [2026-01-05 14:38:46] |
| User247273 - Posts: 44 |
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I'm typically not one to bicker with Sierra Engineering because,in 8 years of using your software, I have consistently found you to be correct - even if you can be a little blunt about it at times. However... None of what you are saying is from Sierra Chart. This is definitive fact.
Really??? Come on, guys. That's a bit much.Anyway, on to my real reason for posting. Here are some actual definitive facts. 1. For more than 5 years I have had the Numpad Minus key assigned to Tools >> Chart Values/Crosshair. It has performed that function flawlessly dozens of times a day for over a thousand days of trading. 2. I was working with no issues in v2789 yesterday. 3. Nothing changed about my PC - no windows updates, driver updates, etc. 4. I updated to the current version (v2852) 5. I launched Sierra (v2852) this morning and the Numpad Minus key was no longer working properly. Instead of getting the crosshair tool when I press that key, the chart immediately reloads with the symbol changed to the same contract month from 1 year prior (e.g. GCG26 changes to GCG25). Every time I hit that key, it cycles the symbol back another year. Conversely, if I hit the Numpad Plus key (which is assigned to Tools >> Pointer), the chart then reloads cycling the symbol to the same contract month 1 year forward. 6. I ran Install Previous Version and went back to v2781 (I mean to go back to 2789 but misremembered the number). 7. All keyboard shortcut behavior returned to normal. 8. I ran Download Current Version to go back to v2852. 9. The problem returned. 10. I ran Install Previous Version and went back to v2789 11. All keyboard shortcut behavior returned to normal. It certainly seems to me that this has something to do with Sierra Chart - at least to some extent. Paradoxically. I have a separate install of Sierra chart that I updated to v2852 and it has showed no problem with the same keyboard shortcuts at all. That install only has a couple chartbooks in it and a significantly smaller amount of chart data in the Data folder, but they are configured almost the same otherwise. I have rolled back to 2789 for now and things are working fine. Please see if you can look into this a bit further and consider that you guys may have missed something somewhere. You guys do excellent work, but I'm sure that can admit that you don't always get everything perfect. |