Support Board
Date/Time: Sat, 24 Jan 2026 14:44:01 +0000
Post From: Overlaying Denali while being able to trade IBKR account
| [2025-12-09 15:26:50] |
| John - SC Support - Posts: 44193 |
|
Everything on your account looks good, so you should be getting the data from our Denali Exchange Data Feed. The only item that you really need to check is the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds", which needs to be set to "Yes". But, the other thing to keep in mind is that if you are not able to make a connection to the set service, then you will not get the data. So if you are not able to connect to TWS, then this is why you are not getting any data currently. If there is a problem with TWS and you want to get the data without connecting to Interactive Brokers, then set "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" to "SC Data". You will then get the data, but you are not connected to any trading services. Make sure you translate the symbols after changing your service, which you are prompted to do when you close the Data/Trade Service Settings window. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |