Support Board
Date/Time: Wed, 03 Dec 2025 18:37:59 +0000
Post From: Data not loading.
| [2025-12-02 20:33:24] |
| John - SC Support - Posts: 43263 |
|
There are no errors in your log and everything looks fine in the log. We see a proper connection to Rithmic occurring and a request for data from Rithmic. Note that you are not currently setup to get any data from our Denali Exchange Data Feed, as the exchange that you had active in November did not renew, as your account was expired at the time of the renewal. When you activated the account again on December 1, 2025, you did not specifically re-activate the exchange. Therefore, you are now setup to get your data from Rithmic. If you want to get the real-time CME Group data from our Denali Exchange Data Feed again, then you need to have enough funds in your account, and then you can activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |