Support Board
Date/Time: Thu, 04 Dec 2025 15:42:23 +0000
Post From: volume tools not working for crypto
| [2025-11-20 15:28:56] |
| John - SC Support - Posts: 43274 |
|
When I change my serivce package to disabled will it be paused ?
No. When you change your package selection to "Disabled" this is setting the renewal for your account to be "Disabled". It has no impact on the current package you have available. We do give refunds for Usage Time in whole month (31 day) increments, so if you have more than 31 days available, we can refund these whole month increments back to your Services Surplus. If you want, we can then issue a refund for your Services Surplus balance back to your payment method, less a $5.00 processing fee. To have us issue a refund, please post in the Account Support Tickets making this request. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets You can view our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds -- Please start a new thread for questions that are unrelated to the original posting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |