Support Board
Date/Time: Sat, 15 Nov 2025 13:01:03 +0000
Post From: No Historical chart or TPO data on new account using Rithmic and Denali
| [2025-11-14 18:25:01] |
| ChrisX - Posts: 7 |
|
Here's the Message Log, thanks : 2025-11-14 13:08:06.320 | Software version: 2737 64-bit 2025-11-14 13:08:06.320 | Primary Thread ID: 13156 2025-11-14 13:08:06.320 | Usage end date: 2026-11-19 2025-11-14 13:08:06.320 | Enabled for: Advanced Features 2. 2025-11-14 13:08:06.320 | Enabled for: Sierra Chart Historical Data Service. 2025-11-14 13:08:06.320 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-11-14 13:08:06.320 | Enabled for: Delayed Denali Exchange Data Feed. 2025-11-14 13:08:06.320 | Enabled for exchange2: CME 2025-11-14 13:08:06.320 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-11-14 13:08:06.320 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-11-14 13:08:06.320 | Custom symbol settings values: enabled 2025-11-14 13:08:06.320 | Chart Update Interval: 400 2025-11-14 13:08:06.320 | Intraday Data Storage Time Unit: 0 2025-11-14 13:08:06.320 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-11-14 13:08:06.320 | 2025-11-14 18:08:06 Local computer time in UTC 2025-11-14 13:08:06.320 | 2025-11-14 13:08:06 Local computer time in SC Time Zone 2025-11-14 13:08:06.320 | 2025-11-13 19:19:23 Server time in UTC 2025-11-14 13:08:06.320 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-11-14 13:08:06.320 | Program path: Y:\SierraChart\ 2025-11-14 13:08:06.320 | Data Files path: Y:\SierraChart\Data\ 2025-11-14 13:08:06.322 | OS Version Number: 10.0 2025-11-14 13:08:06.322 | Locale Setting: C 2025-11-14 13:08:06.323 | DLLs: UserContributedStudies_64.dll 2025-11-14 13:08:06.323 | Allowed protected custom studies: 2025-11-14 13:08:06.323 | Crash reporter started: true 2025-11-14 13:08:06.323 | 2025-11-14 13:17:25.183 | Added historical Intraday data request for ESU5.CME to the queue. 2025-11-14 13:17:25.183 | Triggering next historical data download in queue. 2025-11-14 13:17:25.183 | Added historical Daily data request for ESU5.CME to the queue. 2025-11-14 13:17:25.183 | Triggering next historical data download in queue. 2025-11-14 13:17:25.208 | Added historical Intraday data request for ESZ5.CME to the queue. 2025-11-14 13:17:25.208 | Intraday data recording state for symbol ESZ5.CME is set to download 'Pending'. 2025-11-14 13:17:25.208 | Added historical Daily data request for ESZ5.CME to the queue. 2025-11-14 13:17:25.208 | Mapping ESU5.CME to ESU25. Service code: cme 2025-11-14 13:17:25.208 | HD Request # 131 | Downloading Intraday chart data for ESU5.CME to the file ESU5.CME.scid. Service: cme 2025-11-14 13:17:25.232 | Reloading all charts with filename: ESU5.CME.scid 2025-11-14 13:17:25.244 | HD Request # 131 | Download start date-time: 2025-06-06 20:00:00.000000. File last date-time: 00:00:00.000000 2025-11-14 13:17:25.244 | HD Request # 131 | Using server: ds26.sierracharts.com port 10149 2025-11-14 13:17:25.244 | HD Request # 132 | Downloading Historical Daily chart data for ESU5.CME. Starting date: 1975-10-13. Service: rithmic.trading 2025-11-14 13:17:25.269 | Socket (4) | Creating socket. 2025-11-14 13:17:25.269 | Socket (4) | New receive buffer size: 0 2025-11-14 13:17:25.269 | Socket (4) | Connecting to IP: 64.152.155.17. 2025-11-14 13:17:25.501 | HD Request # 131 | Setting DTC encoding to Binary VLS 2025-11-14 13:17:25.501 | HD Request # 131 | Sending historical data logon request message. 2025-11-14 13:17:25.670 | HD Request # 131 | Requesting Intraday data. Start date-time: 2025-06-06 20:00:00. Record interval: 0. Symbol: ESU25 2025-11-14 13:17:25.780 | HD Request # 131 | Decompressing data. 2025-11-14 13:17:26.022 | HD Request # 131 | Receiving Intraday data for ESU5.CME starting at 2025-06-08 18:00:10.414000 2025-11-14 13:17:26.113 | HD Request # 132 | Requesting historical Daily data for ESU25 starting at 1975-10-12. SC External HD service. 2025-11-14 13:17:26.253 | HD Request # 131 | Timestamp of first Intraday data file record written: 2025-06-08 18:00:10.414000. 2025-11-14 13:17:26.502 | HD Request # 132 | Receiving historical Daily data for ESU5.CME starting at 2023-06-15. 2025-11-14 13:17:26.505 | HD Request # 132 | Writing historical Daily data to the file ESU5.CME.dly. 2025-11-14 13:17:26.518 | HD Request # 132 | Bytes received: 28129 2025-11-14 13:17:26.518 | HD Request # 132 | Received 569 Daily data records from 2023-06-15 00:00:00 to 2025-09-19 00:00:00 (2.3 years) and wrote 569 records for ESU5.CME 2025-11-14 13:17:26.525 | HD Request # 132 | Completion time: 1s. 2025-11-14 13:17:26.525 | HD Request # 132 | Daily data download complete for ESU5.CME. Unique request ID: 132 2025-11-14 13:17:26.525 | Removing historical data download ID 132. 2025-11-14 13:17:26.525 | 2025-11-14 13:17:26.525 | Triggering next historical data download in queue. 2025-11-14 13:17:26.525 | HD Request # 133 | Downloading Historical Daily chart data for ESZ5.CME. Starting date: 1975-11-27. Service: rithmic.trading 2025-11-14 13:17:27.288 | HD Request # 133 | Requesting historical Daily data for ESZ25 starting at 1975-11-26. SC External HD service. 2025-11-14 13:17:27.694 | HD Request # 133 | Receiving historical Daily data for ESZ5.CME starting at 2021-06-04. 2025-11-14 13:17:27.697 | HD Request # 133 | Writing historical Daily data to the file ESZ5.CME.dly. 2025-11-14 13:17:27.717 | HD Request # 133 | Bytes received: 53355 2025-11-14 13:17:27.717 | HD Request # 133 | Received 1121 Daily data records from 2021-06-04 00:00:00 to 2025-11-14 00:00:00 (4.5 years) and wrote 1121 records for ESZ5.CME 2025-11-14 13:17:27.724 | HD Request # 133 | Completion time: 1s. 2025-11-14 13:17:27.724 | HD Request # 133 | Daily data download complete for ESZ5.CME. Unique request ID: 134 2025-11-14 13:17:27.724 | Removing historical data download ID 134. 2025-11-14 13:17:27.724 | 2025-11-14 13:17:27.724 | No download requests in the queue to start downloads for. 2025-11-14 13:19:43.699 | Socket (4) | CloseSocket call. 2025-11-14 13:19:43.699 | Socket (4) | Shutdown started. Waiting for graceful close. 2025-11-14 13:19:43.699 | Historical data download thread signaled to stop. 2025-11-14 13:19:43.700 | HD Request # 131 | Received 53157595 Intraday data records from 2025-06-08 18:00:10.414000 to 2025-09-19 09:29:58.698000 (102.6 days. Delay: 56.2 days) and wrote 53157595 records for ESU5.CME 2025-11-14 13:19:43.735 | HD Request # 131 | Add time&sales data | Remembered last file record date-time: 2025-09-19 13:29:58.698000 2025-11-14 13:19:43.736 | HD Request # 131 | Completion time: 2m 18s. 2025-11-14 13:19:43.736 | HD Request # 131 | Intraday data download complete for ESU5.CME. Unique request ID: 131 2025-11-14 13:19:43.736 | Removing historical data download ID 131. 2025-11-14 13:19:43.736 | Real-time Intraday chart data file updates started for ESU5.CME 2025-11-14 13:19:43.736 | Intraday chart data file opened for ESU5.CME 2025-11-14 13:19:43.736 | HD Request # 131 | Enabling Intraday chart updating for symbol. 2025-11-14 13:19:43.736 | 2025-11-14 13:19:43.736 | Triggering next historical data download in queue. 2025-11-14 13:19:43.736 | HD Request # 134 | Downloading Intraday chart data for ESZ5.CME to the file ESZ5.CME.scid. Service: cme 2025-11-14 13:19:43.784 | Reloading all charts with filename: ESZ5.CME.scid 2025-11-14 13:19:43.787 | HD Request # 134 | Download start date-time: 2025-09-05 20:00:00.000000. File last date-time: 00:00:00.000000 2025-11-14 13:19:43.787 | HD Request # 134 | Using server: ds28.sierracharts.com port 10150 2025-11-14 13:19:43.787 | Socket (5) | Creating socket. 2025-11-14 13:19:43.787 | Socket (5) | New receive buffer size: 0 2025-11-14 13:19:43.788 | Socket (5) | Connecting to IP: 67.214.125.5. 2025-11-14 13:19:43.812 | Socket (4) | Socket gracefully closed by remote side. 2025-11-14 13:19:43.812 | Socket (4) | Closed. 2025-11-14 13:19:44.022 | HD Request # 134 | Setting DTC encoding to Binary VLS 2025-11-14 13:19:44.022 | HD Request # 134 | Sending historical data logon request message. 2025-11-14 13:19:44.179 | HD Request # 134 | Requesting Intraday data. Start date-time: 2025-09-05 20:00:00. Record interval: 0. Symbol: ESZ25 2025-11-14 13:19:44.231 | ESZ5.CME [CBV][M] #5 | Reloading chart. 2025-11-14 13:19:44.286 | HD Request # 134 | Decompressing data. 2025-11-14 13:19:44.366 | ESZ5.CME [CBV][M] #5 | Waiting for historical downloads to complete with the IDs: 133, 2025-11-14 13:19:44.380 | ESZ5.CME [CBV][M] 3 Min #2 | Reloading chart. 2025-11-14 13:19:44.430 | ESZ5.CME [CBV][M] 3 Min #2 | Waiting for historical downloads to complete with the IDs: 133, 2025-11-14 13:19:44.450 | ESZ5.CME [CBV][M] 15 Sec #4 | Reloading chart. 2025-11-14 13:19:44.497 | ESZ5.CME [CBV][M] 15 Sec #4 | Waiting for historical downloads to complete with the IDs: 133, 2025-11-14 13:19:44.508 | ESZ5.CME [CBV][M] #1 | Reloading chart. 2025-11-14 13:19:44.515 | HD Request # 134 | Receiving Intraday data for ESZ5.CME starting at 2025-09-07 18:00:00.000000 2025-11-14 13:19:44.584 | ESZ5.CME [CBV][M] #1 | Waiting for historical downloads to complete with the IDs: 133, 2025-11-14 13:19:44.606 | ESZ5.CME [CBV][M] 5000 Volume #7 | Reloading chart. 2025-11-14 13:19:44.764 | ESZ5.CME [CBV][M] 5000 Volume #7 | Waiting for historical downloads to complete with the IDs: 133, 2025-11-14 13:19:44.777 | ESZ5.CME [CBV][M] 1 Min #3 | Reloading chart. 2025-11-14 13:19:44.827 | ESZ5.CME [CBV][M] 1 Min #3 | Waiting for historical downloads to complete with the IDs: 133, 2025-11-14 13:19:44.840 | HD Request # 134 | Timestamp of first Intraday data file record written: 2025-09-07 18:00:00.000000. 2025-11-14 13:21:41.211 | Socket (5) | CloseSocket call. 2025-11-14 13:21:41.211 | Historical data download thread signaled to stop. 2025-11-14 13:21:41.212 | HD Request # 134 | Received 48562882 Intraday data records from 2025-09-07 18:00:00.000000 to 2025-11-14 13:21:43.944002 (67.8 days. Delay: -2.7 seconds) and wrote 48562882 records for ESZ5.CME 2025-11-14 13:21:41.248 | Socket (5) | Shutdown started. Waiting for graceful close. 2025-11-14 13:21:41.263 | HD Request # 134 | Add time&sales data | Remembered last file record date-time: 2025-11-14 18:21:43.944002 2025-11-14 13:21:41.263 | Added 363 Time and Sales records to Intraday data file for ESZ5.CME after download. 2025-11-14 13:21:41.264 | HD Request # 134 | Completion time: 1m 58s. 2025-11-14 13:21:41.264 | HD Request # 134 | Intraday data download complete for ESZ5.CME. Unique request ID: 133 2025-11-14 13:21:41.264 | Removing historical data download ID 133. 2025-11-14 13:21:41.264 | Real-time Intraday chart data file updates started for ESZ5.CME 2025-11-14 13:21:41.264 | Intraday chart data file opened for ESZ5.CME 2025-11-14 13:21:41.264 | HD Request # 134 | Enabling Intraday chart updating for symbol. 2025-11-14 13:21:41.264 | 2025-11-14 13:21:41.264 | No download requests in the queue to start downloads for. 2025-11-14 13:21:41.356 | Socket (5) | Socket gracefully closed by remote side. 2025-11-14 13:21:41.356 | Socket (5) | Closed. 2025-11-14 13:21:41.362 | ESZ5.CME [CBV][M] 5000 Volume #7 | Download is complete for all contract months in chart. Proceeding with data load. 2025-11-14 13:21:41.368 | ESZ5.CME [CBV][M] 5000 Volume #7 | Reloading chart. 2025-11-14 13:21:41.456 | ESZ5.CME [CBV][M] #5 | Download is complete for all contract months in chart. Proceeding with data load. 2025-11-14 13:21:41.459 | ESZ5.CME [CBV][M] #5 | Reloading chart. 2025-11-14 13:21:41.597 | ESZ5.CME [CBV][M] 1 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2025-11-14 13:21:41.633 | ESZ5.CME [CBV][M] 1 Min #3 | Reloading chart. 2025-11-14 13:21:41.725 | ESZ5.CME [CBV][M] 3 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. 2025-11-14 13:21:41.824 | ESZ5.CME [CBV][M] 3 Min #2 | Reloading chart. 2025-11-14 13:21:42.203 | ESZ5.CME [CBV][M] 15 Sec #4 | Download is complete for all contract months in chart. Proceeding with data load. 2025-11-14 13:21:42.230 | ESZ5.CME [CBV][M] 15 Sec #4 | Reloading chart. 2025-11-14 13:21:42.412 | ESZ5.CME [CBV][M] #1 | Download is complete for all contract months in chart. Proceeding with data load. 2025-11-14 13:21:42.416 | ESZ5.CME [CBV][M] #1 | Reloading chart. 2025-11-14 13:21:42.922 | ESZ5.CME [CBV][M] 5000 Volume #7 | Reloading chart. 2025-11-14 13:21:43.561 | ESZ5.CME [CBV][M] #5 | Reloading chart. 2025-11-14 13:21:44.637 | ESZ5.CME [CBV][M] 1 Min #3 | Reloading chart. 2025-11-14 13:21:45.477 | ESZ5.CME [CBV][M] 3 Min #2 | Reloading chart. 2025-11-14 13:21:46.026 | ESZ5.CME [CBV][M] 15 Sec #4 | Reloading chart. 2025-11-14 13:21:46.832 | ESZ5.CME [CBV][M] #1 | Reloading chart. 2025-11-14 13:21:59.123 | Opened cached Intraday file: Y:\SierraChart\Data\ESZ5.CME.scid. Thread ID: 6364 2025-11-14 13:22:22.685 | ESZ5.CME [CBV][M] 1 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-11-14 13:22:23.489 | ESZ5.CME [CBV][M] 1 Min #3 | Chart data loading complete. 2025-11-14 13:22:24.194 | ESZ5.CME [CBV][M] 15 Sec #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-11-14 13:22:26.272 | ESZ5.CME [CBV][M] 15 Sec #4 | Chart data loading complete. 2025-11-14 13:22:39.448 | ESZ5.CME [CBV][M] 3 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-11-14 13:22:39.740 | ESZ5.CME [CBV][M] 3 Min #2 | Chart data loading complete. 2025-11-14 13:22:40.210 | ESZ5.CME [CBV][M] 5000 Volume #7 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-11-14 13:22:40.586 | ESZ5.CME [CBV][M] 5000 Volume #7 | Chart data loading complete. 2025-11-14 13:23:06.057 | ESZ5.CME [CBV][M] #1 | Chart data loading complete. 2025-11-14 13:23:06.064 | ESZ5.CME [CBV][M] #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-11-14 13:23:06.204 | ESZ5.CME [CBV][M] #5 | Chart data loading complete. |