Support Board
Date/Time: Mon, 03 Nov 2025 10:43:26 +0000
Post From: Can't login to remote chart server
| [2025-10-11 17:08:07] |
| Sierra_Chart Engineering - Posts: 21285 |
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That thread you linked to is 7.5 years old. Whatever the problem was there, it was resolved. It must have been some unusual scenario. Definitively there are no outstanding issues with the protocol negotiation and the encoding. This is just simply impossible. It will never even get looked at by us because we know there are no problems at all. You need to go through the documentation here: DTC Messages and Procedures: Encoding Request Sequence If the connection is being closed on the server, there is something faulty with the data you are sending to the server. That is definitive. The issue is on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |