Support Board
Date/Time: Tue, 21 Oct 2025 07:40:49 +0000
Post From: Problem with Live account Vs Sierra Teton Simulator account - orders are placed as DOUBLE
| [2025-10-03 19:13:35] |
| Meklon - Posts: 252 |
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Hi John, Just wanted to let you know that after a very thorough and scrupulous testing / investigation I was able to identify the source of the problem described above. As I have expected, there was no issue with my custom study and C++ / ACSIL code. The real source of the problem is that response time from the IronBeam / Teton service on my live account is significantly slower than my chart refresh rate. Hence, the custom study code running on the chart is assuming the trading condition is still valid and no orders are placed when in reality IronBeam / Teton just have not responded back yet with a confirmation on the originally issued set of orders. As a result, code is issuing another set of orders (sometimes 2 sets of orders). I had to implement a delay failsafe logic in my code to account for this live account response time inferiority. This is quite alarming that the live account connection to IronBeam / Teton is actually slower than the Sierra Chart Server-side simulation environment. Something that you guys may want to look into. Regards, D. Date Time Of Last Edit: 2025-10-03 19:17:40
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