Support Board
Date/Time: Thu, 16 Oct 2025 07:59:41 +0000
Post From: Recurrent Services payment withdrawal problem.
| [2025-10-02 16:07:03] |
| John - SC Support - Posts: 42402 |
|
It looks like you got caught in an interesting timing situation. There was a check on October 1, 2025 at 00:06:08 UTC to see if you needed funds added to your account. At that time, $104.00 was added. But then, at 00:13:31 UTC the exchange was renewed for $39.00, which is why you now have a balance of $104.40. We are not sure if the system will catch up on this and top-up your account with the needed $39.00 prior to the upcoming renewal on October 13, 2025. Please give it a couple of days to see if this will take care of itself. If the funds are not automatically posted, then you will have to make a manual payment for this amount. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |