Support Board
Date/Time: Thu, 16 Oct 2025 08:04:36 +0000
Post From: Recurrent Services payment withdrawal problem.
| [2025-10-02 08:37:17] |
| skalaydzhiyski - Posts: 77 |
|
Hello, Ending Date Time Date Time of Renewal Renewal Period Amount (USD) Description 2025-10-14 23:59:59 UTC 2025-10-14 00:00:00 UTC Every 93 days 142.80 Sierra Chart Usage Time at Service Package 12 - Integrated Advanced MBO. 2025-11-01 2025-11-01 Monthly (Calendar Month) 39.00 Denali - Activated Exchange: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts I can see teh above in my recurrent services and currently have 104$ in my account. This means I need a top up of 39$ to be able to to pay for Service Package 12. The thinig is I am using Teton Order Routing + Denali Data Feed and have setup recurring transactions as seen above. This should automatically pick up the necessary top up from bank account right ? Why is this happening? Let me know if I need to do anything else so that I don't see this notification in the future and my automatic payments are setup properly. All the best, |