Support Board
Date/Time: Sun, 31 Aug 2025 20:20:50 +0000
Post From: blank message log
| [2025-08-04 20:35:31] |
| John - SC Support - Posts: 41535 |
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The good news is that there is data in the log itself. So the issue you are having is somehow related to the actual display of the information and not the information itself. Although this does not help us narrow this down, as the items that we know to check, we have already asked about - specifically the color of the "General Text Window Foreground Color". Note that there are a lot of messages in the log from a custom study. You may want to ask the developer about this and have them remove all that logging, as it is only taking up space that does not appear to be helpful. The only other thing we can think is that your computer is out of resources, and therefore is not able to display the information. We see this occasionally, although it would be surprising. But you mention that you are using an older computer. Please do the following for us: - Exit from Sierra Chart and all other programs. - Reboot your computer. - When your computer comes back up and you are logged in, start just Sierra Chart (try not to open any other programs), but when the Login Screen for Sierra Chart comes up, select the "Cancel" button one time. This will stop the automatic login. - On that Login window, deselect the option for "Open Files on Startup". - Then select the "Login" button to go ahead and log into the software. - No chartbooks will automatically load, so the screen will just stay blank. Select "Window >> Message Log". Let us know if you are able to see anything in the Message Log this time. You can continue from there, you do not need to wait for us, as your system is still working fine apart from the Message Log possibly not displaying properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |