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Date/Time: Tue, 26 Aug 2025 08:53:33 +0000



Post From: Historical Data Error

[2025-07-23 10:49:39]
User123816 - Posts: 7
Hi,

The historical data can't be downloaded even though I am connected. Please see error in the screenshots.
At first I thought it might be because of the monthly fee for Denali even if i still had 2 days of usage, but I paid in advance anyway and still doesn't work.
Opened a new chartbook and added the symbol again but still, the same issue.

Please help.

Thank you
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