Support Board
Date/Time: Thu, 03 Jul 2025 09:22:39 +0000
Post From: Sierra v 2768 r 53466M
| [2025-07-01 18:52:27] |
| John - SC Support - Posts: 40722 |
|
Please do the following for us: - Open Sierra Chart without opening any chartbooks (deselect the option to automatically open chartbooks on the Login window). - Once open, select "Global Settings >> General Settings >> Log" and set the option for "Save Message Log to File" to "Yes". - Select OK to close that window. - Exit from Sierra Chart. - Start Sierra Chart again, note the time on the clock on your computer. - Open a chart and select "Chart Values/Crosshair" and then click on the chart to make the program crash. - Open a Windows File Explorer window to access the file system and navigate to your Sierra Chart installation folder (typically C:\SierraChart) and then go into the "Logs" folder. Find the most recent Message Log file in that folder (it will have the date and time from when you opened Sierra Chart, hence the reason we wanted you to note the time). - Attach that log to this thread by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |