Support Board
Date/Time: Tue, 26 Aug 2025 13:42:36 +0000
Post From: Unable to Log into A Different Computer... ???
| [2025-06-25 19:21:10] |
| Sierra_Chart Engineering - Posts: 20736 |
|
This is definitely not a DNS issue: Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2025-06-24 02:17:03.490 Rithmic Direct - DTC | Remote address is not set. | 2025-06-24 02:17:03.490 This is simply an issue where the Rithmic server is not providing the server information: HTTPS connection ID:186 to www.rithmic.com:443 for request ID:186 (1) | Creating socket. Using TLS 1.2. | 2025-06-24 03:30:04.882 HTTPS connection ID:186 to www.rithmic.com:443 for request ID:186 (1) | New receive buffer size: 0 | 2025-06-24 03:30:04.882 HTTPS connection ID:186 to www.rithmic.com:443 for request ID:186 (1) | Connecting to IP: 34.149.87.45. | 2025-06-24 03:30:04.882 Rithmic Direct - DTC | JSON parse error: Invalid value. | 2025-06-24 03:30:05.114 * HTTPS connection ID:186 to www.rithmic.com:443 for request ID:186 (1) | CloseSocket call. | 2025-06-24 03:30:05.353 HTTPS connection ID:186 to www.rithmic.com:443 for request ID:186 (1) | Shutdown started. Waiting for graceful close. | 2025-06-24 03:30:05.353 HTTPS connection ID:186 to www.rithmic.com:443 for request ID:186 (1) | Socket gracefully closed by remote side. | 2025-06-24 03:30:05.403 The problem is you are running an out of date version: Software version: 2568 64-bit | 2025-06-24 02:15:27.578 You must update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |