Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 12:12:45 +0000

Post From: Sierra Chart Real-Time Feed Down ??

[2014-09-06 10:04:34] Link To Thread - Link To Post [Go To First Post]
User30668 - Posts: 108
After looking into the issue at this time, we believe the data rate from the CME was extremely high and the underlying operating system network functions which are used on a local internal socket had trouble with a very high data rate. Yes, I think you are absolutely correct with this statement. Upon the release of the "Non-Farm Employment Change" (which came out with a very unexpected value) at 8:30 AM Eastern Time, the prices spikes in the CME Futures (both currencies and indices) moved quite fast and the volume of trades was high. It probably caused some kind of "overload" on your server. My concern here is that this kind of events and spikes happen very often and provide very good entry opportunities. I am always watching for this kind of opportunities to manage my entries, like thousands of other traders. Hence the very high data rate at these times / events. Yesterday I missed two very good entries because the fluke happened before I had the chance to pull the trigger. But it could have been much worse, if I had managed to open a position and then lost the Data Feed... I understand that I can always switch to IB's Data Feed but at the speed these "things" move, that simply isn't practicable at all. The method by which we interact with a network socket is going to be changed this weekend and will solve it. This is very good news. Please confirm here when it is done. It's a big relieve to get to know that you are not simply waiting for the next problem to happen, you are actually trying to prevent it from happening again. Nevertheless, please be aware of the following: yesterday's spike was fast, but sometimes event caused spikes can be much more "brutal" than this one. Please take it in account when implementing the solution to prevent the problem. I like SC Software very much. It is by now my main work tool. I like SC Data Feed too and I have been using it since the beginning, when you started it. However, we (traders) must be able to trust that it won't fail on us when we need it the most. I am aware that I am repeating myself but here is my request once again: Please do your best to prevent this kind of problems from happening. Thank you.