Support Board
Date/Time: Thu, 03 Jul 2025 20:40:07 +0000
Post From: SUBINSTANCES - SYMBOL SETTINGS NOT FOUND FOR CURRENT SERVICE
| [2025-06-16 15:47:24] |
| Meklon - Posts: 243 |
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I had to go to each chart settings and reselect the symbol each chart is set to then click apply all and the live data has started to repopulate the chart. This is the SAME exact symbol that the chart was set to before. There is clearly some sort of disconnect between the sub-instance and Denali backend if it just abruptly stops recognizing currently set symbol and requires manual intervention to set the same symbol again. This must have something to do with a contract Roll Over mechanism because when I attempted to use Chart--> Perform Future Symbol Rollover there was no forward looking contracts in the drop down list on the pop up window where you choosing the rollover month. However, when I manually clicked on the new month from the list of finding new symbol it did set the symbol correctly and started to download the data. Date Time Of Last Edit: 2025-06-16 21:04:04
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