Support Board
Date/Time: Sun, 15 Jun 2025 16:57:15 +0000
Post From: SUBINSTANCES - Connection Problem
| [2025-06-09 02:04:19] |
| Meklon - Posts: 241 |
|
Hello Support, I am experiencing a disconnect on my 2 Sierra sub-instances. Main instance is configured to start 2 additional sub-instances and all 3 do not start any chartbooks - just a plain main instance and sub-instance start. All 3 (Main SC instance, and 2 sub-instances start successfully and establish successful connection to a live Denali / Teton connection. I am able to successfully open chartbooks in sub-instance 1 and sub-instance 2 - no issues. However, when I am opening a chartbook in the main instance (it takes several minutes to load) the sub-instance-1 and sub-instance-2 disconnect and no longer able to reconnect. When the chartbook in the main instance loads successfully, it runs fine without any issues, but both sub-instances still remain off line and any attempt to reconnect them fail. This has not happened before, configuration and the chartbooks are the same. Is there a way to manually restart just the sub-instance 1 and 2 to re-establish their connection without terminating the main instance? Here is what the sub-instance log says: 2025-06-08 22:00:46.857 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-06-08 22:00:46.857 | DTC Client socket (5) | Creating socket. 2025-06-08 22:00:46.857 | DTC Client socket (5) | New receive buffer size: 0 2025-06-08 22:00:46.857 | DTC Client socket (5) | Connecting to IP: 127.0.0.1. 2025-06-08 22:00:46.858 | DTC - Sub Instance | Network connection to server complete. 2025-06-08 22:00:46.858 | DTC - Sub Instance | Starting socket receive thread. 2025-06-08 22:00:46.858 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-06-08 22:00:54.796 | DTC Client socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-06-08 22:00:54.796 | DTC Client socket (6) | Socket gracefully closed by remote side. 2025-06-08 22:00:54.796 | DTC Client socket (6) | Closed. 2025-06-08 22:01:06.863 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-06-08 22:01:06.863 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-08 22:01:06.863 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-08 22:01:06.879 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-06-08 22:01:06.879 | DTC Client socket (5) | CloseSocket call. 2025-06-08 22:01:06.879 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2025-06-08 22:01:06.879 | DTC - Sub Instance | Disconnected. 2025-06-08 22:01:06.879 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-08 22:01:08.876 | 2025-06-08 22:01:08.876 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-06-08 22:01:08.876 | DTC Client socket (6) | Creating socket. 2025-06-08 22:01:08.876 | DTC Client socket (6) | New receive buffer size: 0 2025-06-08 22:01:08.876 | DTC Client socket (6) | Connecting to IP: 127.0.0.1. 2025-06-08 22:01:08.877 | DTC - Sub Instance | Network connection to server complete. 2025-06-08 22:01:08.877 | DTC - Sub Instance | Starting socket receive thread. 2025-06-08 22:01:08.878 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-06-08 22:01:16.819 | DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-06-08 22:01:16.819 | DTC Client socket (7) | Socket gracefully closed by remote side. 2025-06-08 22:01:16.819 | DTC Client socket (7) | Closed. 2025-06-08 22:01:28.871 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-06-08 22:01:28.871 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-08 22:01:28.871 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-08 22:01:28.886 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-06-08 22:01:28.886 | DTC Client socket (6) | CloseSocket call. 2025-06-08 22:01:28.886 | DTC Client socket (6) | Shutdown started. Waiting for graceful close. 2025-06-08 22:01:28.886 | DTC - Sub Instance | Disconnected. 2025-06-08 22:01:28.886 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-08 22:01:30.896 | 2025-06-08 22:01:30.896 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-06-08 22:01:30.896 | DTC Client socket (7) | Creating socket. 2025-06-08 22:01:30.896 | DTC Client socket (7) | New receive buffer size: 0 2025-06-08 22:01:30.896 | DTC Client socket (7) | Connecting to IP: 127.0.0.1. 2025-06-08 22:01:30.897 | DTC - Sub Instance | Network connection to server complete. 2025-06-08 22:01:30.897 | DTC - Sub Instance | Starting socket receive thread. 2025-06-08 22:01:30.898 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-06-08 22:01:38.832 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-06-08 22:01:38.832 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-06-08 22:01:38.832 | DTC Client socket (2) | Closed. 2025-06-08 22:01:50.889 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-06-08 22:01:50.889 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-08 22:01:50.889 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-08 22:01:50.905 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-06-08 22:01:50.905 | DTC Client socket (7) | CloseSocket call. 2025-06-08 22:01:50.906 | DTC Client socket (7) | Shutdown started. Waiting for graceful close. 2025-06-08 22:01:50.906 | DTC - Sub Instance | Disconnected. 2025-06-08 22:01:50.906 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-08 22:01:52.913 | 2025-06-08 22:01:52.913 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-06-08 22:01:52.914 | DTC Client socket (2) | Creating socket. 2025-06-08 22:01:52.914 | DTC Client socket (2) | New receive buffer size: 0 2025-06-08 22:01:52.914 | DTC Client socket (2) | Connecting to IP: 127.0.0.1. 2025-06-08 22:01:52.915 | DTC - Sub Instance | Network connection to server complete. 2025-06-08 22:01:52.915 | DTC - Sub Instance | Starting socket receive thread. 2025-06-08 22:01:52.915 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-06-08 22:02:00.837 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-06-08 22:02:00.837 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-08 22:02:00.837 | DTC Client socket (1) | Closed. Date Time Of Last Edit: 2025-06-09 02:06:04
|