Support Board
Date/Time: Sun, 15 Jun 2025 17:00:34 +0000
Post From: Question About Package Fee Charged on May 28 and Upcoming Vacation
| [2025-06-04 13:04:41] |
| jenny354 - Posts: 4 |
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Dear Sierra Chart Support Team, I hope this message finds you well. I noticed that I was charged a $46 package fee on May 28. However, on my account it says that my “usage time expires in 7 days,” which I find a bit confusing. Could you please help clarify what this means? Additionally, I will be going on vacation starting in June and will be pausing my trading activities during that time. I would like to avoid being charged again while I’m not using the platform. What steps should I take to temporarily suspend or pause my account or prevent further charges? Thank you for your assistance, and I look forward to your guidance. Best regards, Jenny |