Support Board
Date/Time: Sun, 15 Jun 2025 17:12:13 +0000
Post From: Lost data
| [2025-06-03 15:07:58] |
| John - SC Support - Posts: 40422 |
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First, we want to point out that you are not using CQG data. You are getting the data from our Denali Exchange Data Feed. We do not support data from CQG for The CME Group and EUREX. If there is a problem with the data, then typically redownloading it will resolve it. According to our servers, you are currently connected to "SC Data" and not to CQG. Keep in mind that each service uses a different set of symbols, so you need to update the symbols when you change services. We wonder if you have the wrong symbols for the service you are currently connected to. We need another image of your chart where we can see the entire chart, including the scales and we need to know the service you are connected to at the time of the image. Follow these instructions exactly, to get us another image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-03 15:08:20
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