Support Board
Date/Time: Sat, 24 May 2025 04:08:20 +0000
Post From: Resolved: NASDAQ TotalView Issue 2025-5-15
| [2025-05-16 00:18:25] |
| Sierra_Chart Engineering - Posts: 19686 |
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We are patching the faulty NASDAQ TotalView data. We will have this all cleaned up, this evening. We will post when done. Most of this is already done. From what we can see so far the problem was caused by the NTP client in Sierra Chart, incorrectly setting the system time maintenance, for unknown reasons. The way the NTP client in Sierra Chart works is that it instructs the operating system to make minor adjustments to the system time periodically. For example adjust the system clock by 10 µs, every minute. This compensates, for the inaccuracy of computer system clocks. The amount of adjustment, is based upon, multiple NTP sources. There is an operating system function, to make this type of adjustment. Apparently, the command given to the operating system was for a much more significant adjustment of the clock causing it to advance, at a significant pace forward in time. We still have to find out why the system clock was being used for NASDAQ TotalView data. This will take more time. Getting back to NTP, we advise users to disable the NTP client in Sierra Chart (Global Settings >> NTP settings) until this problem is resolved. If this is a mistake on our part, all of this has to be still determined, we will be dismissing the particular developer involved in the development of the NTP client. We consider this a very serious matter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-16 14:26:30
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