Support Board
Date/Time: Sat, 24 May 2025 04:33:07 +0000
Post From: Resolved: NASDAQ TotalView Issue 2025-5-15
| [2025-05-15 18:47:34] |
| Sierra_Chart Engineering - Posts: 19686 |
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We had a problem with the system clock, for the server which runs NASDAQ TotalView and it has caused serious problems. Multiple interruptions, the feed has been down. But it is backup now. The historical data is totally messed up for today, and there are dates into the future at the present time with that data. Please do not post about this. We will get all of this under control. We do not know what the origin of the system clock problem is. Whether it was our own NTP software, or what. We are not sure. Cleaning up the historical data will take some time. We do not know if we can do it this evening. Probably not but possibly. We do have all of the historical data for NASDAQ TotalView today but we just need to remove the faulty data. Maybe we can use an existing algorithm for that, or it may require a new one. This problem has also caused very brief interruptions (under 20 seconds) with other equity feeds feeds during the time of the issue. The situation is stable now, but there is faulty historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-17 14:07:35
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