Support Board
Date/Time: Mon, 16 Jun 2025 14:53:05 +0000
Post From: cannot open chartbook in newest sierra version
| [2025-05-09 14:03:56] |
| Sierra_Chart Engineering - Posts: 19936 |
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OK we understand what the problem is . You have 8 installations of Sierra Chart. Two of which are sub instances. The sub instances are not of concern. But those should only be started through File >> New Instance. When you say, that you start Sierra Chart and you are going back to 2644 that is not Sierra Chart doing that. You are just starting a different installation compared to the one you have updated and it is the older version. You are going to have to figure this out and determine which installation you want to use. This is too many installations, for us to understand which one you want to run. It is too hard for us to help with this in a call. We do not know what would be the right installation. We can give you a list, of all of the installation folders that we see. Let us know. Hopefully that would help you. When you run a particular installation you can create a shortcut for it following these instructions: Software Download: Setting up Shortcut to Sierra Chart This is easily resolved: After shutting down my Sierra platform and trying to restart the next day, I was back on the old version 2644, where neither the new nor my old chartbooks worked! I then deleted the new version and simply wanted to continue with my version 2644 and my chartbooks, which then also no longer worked correctly on version 2644.
This happens because you have saved the Chartbooks in a newer version of Sierra Chart and they are not compatible with an older version. To solve this, use a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File And we definitely do not recommend deleting any files unless you are sure about what you are doing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-09 14:04:51
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