Support Board
Date/Time: Mon, 16 Jun 2025 15:07:56 +0000
Post From: cannot open chartbook in newest sierra version
| [2025-05-08 07:20:38] |
| Zypern - Posts: 11 |
|
Dear Support, first of all, thank you for the answer. My problem is the following: I installed a new chartbook with custom studies in my Sierra two days ago. Until two days ago, I was able to work smoothly with my version 2644 and was very satisfied. However, the new chartbook required a more recent version, so I performed an upgrade installation. After that, everything worked fine, including my other chartbooks. After shutting down my Sierra platform and trying to restart the next day, I was back on the old version 2644, where neither the new nor my old chartbooks worked! I then deleted the new version and simply wanted to continue with my version 2644 and my chartbooks, which then also no longer worked correctly on version 2644. Although I can now manually upgrade to a new version (2753) each time, when I close and restart, I'm back on 2644. This is my problem...that the installation of the new version disappears upon restart...I hope I was able to explain it clearly. Perhaps it's just a small thing that's causing this error, but I'm not a programming or technology expert, so I'm hoping and asking you to help me here and, ideally, offer a remote call to resolve the issue or give me advice on how to get it working again. Thank you very much. |