Support Board
Date/Time: Wed, 30 Apr 2025 11:23:14 +0000
Post From: Severe Freezing Issue After Opening Chartbook
| [2025-04-25 15:11:16] |
| User556872 - Posts: 4 |
|
Dear Sierra Chart Support, I have received three responses from your support team so far, two of which were identical, and unfortunately, none have addressed the actual issue I am facing. The problem is that every time I open the program, my entire system freezes. I am unable to perform any of the steps you suggest because the software becomes completely unresponsive, and I am forced to reboot my computer each time. This makes it impossible to troubleshoot or use Sierra Chart in any capacity. At this point, I see no practical way to continue using your service, as the platform is currently unusable, and the proposed solutions cannot be executed due to the freezing issue. Given this situation, I kindly request a refund for the unused portion of my subscription and ask that my account be closed accordingly. Thank you for your understanding, and I look forward to your prompt response. |