Support Board

Date/Time: Fri, 03 May 2024 19:59:33 +0000

Post From: LMAX, stop orders

[2013-05-15 01:43:06] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Next time you have a problem with this: Often when I cancel and order through LMAX the same order fails to cancel on Sierra chart, causing a host of other problems. Please contact LMAX with this information: Your LMAX username, exact time (and time zone) as well as the corresponding LMAX OrderId. The Sierra Chart FIX log maybe helpful as well. That is going to be located in the Logs subfolder the folder that Sierra Chart is installed to. The main question is why does Sierra Chart not receive the "execution" report. And if we did, what was the problem with it that prevented it from being processed properly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-15 01:45:27