Support Board
Date/Time: Wed, 30 Apr 2025 11:29:59 +0000
Post From: No data showing
| [2025-04-16 20:44:24] |
| Nathan McDuffie - Posts: 6 |
|
Thank you, I tried everything listed there and have contacted TopStep support. I believe I was able to get that error cleared and am receiving a new error message. Would you mind taking one last look at these message logs? 2025-04-16 15:38:50.273 | Software version: 2741 64-bit 2025-04-16 15:38:50.273 | Primary Thread ID: 744 2025-04-16 15:38:50.273 | Usage end date: 2025-04-28 2025-04-16 15:38:50.273 | Enabled for: Sierra Chart Historical Data Service. 2025-04-16 15:38:50.273 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-04-16 15:38:50.273 | Enabled for: Delayed Denali Exchange Data Feed. 2025-04-16 15:38:50.273 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-04-16 15:38:50.273 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-04-16 15:38:50.273 | Custom symbol settings values: enabled 2025-04-16 15:38:50.273 | Chart Update Interval: 50 2025-04-16 15:38:50.273 | Intraday Data Storage Time Unit: 1 2025-04-16 15:38:50.273 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-04-16 15:38:50.273 | 2025-04-16 20:38:50 Local computer time in UTC 2025-04-16 15:38:50.273 | 2025-04-16 15:38:50 Local computer time in SC Time Zone 2025-04-16 15:38:50.273 | 2025-04-16 20:09:13 Server time in UTC 2025-04-16 15:38:50.273 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-04-16 15:38:50.273 | Program path: C:\SierraChart\ 2025-04-16 15:38:50.273 | Data Files path: C:\SierraChart\Data\ 2025-04-16 15:38:50.274 | OS Version Number: 10.0 2025-04-16 15:38:50.274 | Locale Setting: C 2025-04-16 15:38:50.275 | DLLs: UserContributedStudies_64.dll 2025-04-16 15:38:50.275 | Allowed protected custom studies: 2025-04-16 15:38:50.275 | Crash reporter started: true 2025-04-16 15:38:50.275 | 2025-04-16 15:39:01.929 | Unsubscribed from market depth data for UBM5.CBOT 2025-04-16 15:39:07.671 | File >> Disconnect selected. 2025-04-16 15:39:07.671 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-04-16 15:39:07.672 | DTC Client socket (1) | CloseSocket call. 2025-04-16 15:39:07.672 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-04-16 15:39:07.673 | Rithmic Direct - DTC | Disconnected. 2025-04-16 15:39:07.695 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-04-16 15:39:07.696 | DTC Client socket (1) | Closed. 2025-04-16 15:39:15.202 | 2025-04-16 15:39:15.202 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-04-16 15:39:15.202 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-04-16 15:39:15.202 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-04-16 15:39:15.384 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-04-16 15:39:15.384 | DTC Client socket (1) | New receive buffer size: 0 2025-04-16 15:39:15.384 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-04-16 15:39:15.410 | Rithmic Direct - DTC | Network connection to server complete. 2025-04-16 15:39:15.410 | Rithmic Direct - DTC | Starting socket receive thread. 2025-04-16 15:39:15.411 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-04-16 15:39:15.411 | Rithmic Direct - DTC | Sending logon request message. 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Received logon response. 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Server Name: . 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Successfully connected. 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Trading is supported. 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | OCO Orders supported. 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-04-16 15:39:15.503 | Rithmic Direct - DTC | Connected to server complete. 2025-04-16 15:39:15.505 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-04-16 15:39:15.505 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-04-16 15:39:22.677 | UBM5.CBOT #1 | Reloading chart. 2025-04-16 15:39:22.679 | UBM5.CBOT #1 | StartDateTimeForLoadingOrderFills: 2024-04-09 00:00:00 2025-04-16 15:39:22.702 | UBM5.CBOT #1 | Chart data loading complete. 2025-04-16 15:39:22.773 | Using symbol data fast lookup vector 2025-04-16 15:39:22.773 | Rithmic Direct - DTC | Starting real-time market data updates for: UBM5.CBOT. ID: 1 Service code: rithmic.trading 2025-04-16 15:39:22.773 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: UBM5.CBOT. 2025-04-16 15:39:22.773 | Rithmic Direct - DTC | Requesting security definition data for: UBM5.CBOT. ID: 1 2025-04-16 15:39:22.773 | Added historical Intraday data request for UBM5.CBOT to the queue. 2025-04-16 15:39:22.773 | Intraday data recording state for symbol UBM5.CBOT is set to download 'Pending'. 2025-04-16 15:39:22.773 | Triggering next historical data download in queue. 2025-04-16 15:39:22.779 | Delaying start of download for UBM5.CBOT. 2025-04-16 15:39:25.492 | Requesting market depth updates for: UBM5.CBOT if supported. NumLevels=100 2025-04-16 15:39:25.492 | Separate subscription for market depth updates not supported. UBM5.CBOT 2025-04-16 15:39:35.328 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. 2025-04-16 15:39:35.329 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 0 2025-04-16 15:39:35.329 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 216.66.0.130. 2025-04-16 15:39:35.637 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 91412 2025-04-16 15:39:35.638 | Rithmic Direct - DTC | Processed connection points. Count: 391 2025-04-16 15:39:35.884 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | CloseSocket call. 2025-04-16 15:39:35.885 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Shutdown started. Waiting for graceful close. 2025-04-16 15:39:35.924 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. 2025-04-16 15:39:35.924 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Closed. 2025-04-16 15:39:38.433 | HD Request # 4 | Downloading Intraday chart data for UBM5.CBOT to the file UBM5.CBOT.scid. Service: rithmic.trading 2025-04-16 15:39:38.435 | HD Request # 4 | Download start date-time: 2025-04-14 22:33:44.000000. File last date-time: 2025-04-14 22:33:44.000000 2025-04-16 15:39:38.435 | HD Request # 4 | Using server: rsc.rithmic.com port 50510. Use encryption. 2025-04-16 15:39:38.435 | Socket (2) | Creating socket. Using TLS 1.2. 2025-04-16 15:39:38.436 | Socket (2) | New receive buffer size: 0 2025-04-16 15:39:38.436 | Socket (2) | Connecting to IP: 216.57.156.163. 2025-04-16 15:39:38.464 | HD Request # 4 | Sending historical data logon request message. 2025-04-16 15:39:38.563 | HD Request # 4 | Requesting Intraday data. Start date-time: 2025-04-14 22:33:44. Record interval: 1. Symbol: UBM5.CBOT 2025-04-16 15:39:38.599 | Socket (2) | CloseSocket call. 2025-04-16 15:39:38.600 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-16 15:39:38.600 | HD Request # 4 | Error downloading historical Intraday data for UBM5.CBOT. permission denied 2025-04-16 15:39:38.600 | Historical data download thread signaled to stop. 2025-04-16 15:39:38.601 | HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for UBM5.CBOT 2025-04-16 15:39:38.603 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2025-04-15 03:33:44.000000 2025-04-16 15:39:38.603 | HD Request # 4 | Completion time: 0s. 2025-04-16 15:39:38.603 | HD Request # 4 | Intraday data download complete for UBM5.CBOT. Unique request ID: 4 2025-04-16 15:39:38.603 | Removing historical data download ID 4. 2025-04-16 15:39:38.603 | Real-time Intraday chart data file updates started for UBM5.CBOT 2025-04-16 15:39:38.604 | Opened cached Intraday file: C:\SierraChart\Data\UBM5.CBOT.scid. Thread ID: 744 2025-04-16 15:39:38.604 | Intraday chart data file opened for UBM5.CBOT 2025-04-16 15:39:38.604 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2025-04-16 15:39:38.604 | 2025-04-16 15:39:38.604 | No download requests in the queue to start downloads for. 2025-04-16 15:39:38.631 | Socket (2) | Socket gracefully closed by remote side. 2025-04-16 15:39:38.632 | Socket (2) | Closed. |