Support Board
Date/Time: Tue, 16 Dec 2025 19:18:50 +0000
Post From: Service connection error
| [2025-04-13 20:08:55] |
| Sierra_Chart Engineering - Posts: 21858 |
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This is the relevant message: 2025-04-12 02:32:14.728 | Rithmic Direct - DTC | Logon error received from server: permission denied
Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |