Support Board
Date/Time: Thu, 01 May 2025 11:26:10 +0000
Post From: Data
| [2025-03-11 16:44:22] |
| John - SC Support - Posts: 39580 |
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We only refund Usage Time in whole month (31 day) increments. Right now, you have 19 days of Usage Time remaining, so we can not refund this. Nor can we refund exchange fees, as these are paid to the exchanges themselves, and they do not give refunds. You do have $26.00 in your "Services Surplus" with us, which we can refund, less a $5.00 processing fee. Please verify that you want us to refund this back to your payment method. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |