Support Board

Date/Time: Sat, 18 May 2024 07:59:08 +0000

Post From: Problem with historical data volumes in sierra CTS T4

[2014-08-25 16:58:42] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is because the historical data is being downloaded from the Sierra Chart historical data service and in the case of CTS for current futures contracts, the Intraday Data Storage Time Unit is 30 seconds. To solve this what you need to do is uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After that go to the chart and select Edit >> Delete All Data and Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing