Support Board

Date/Time: Fri, 03 May 2024 16:34:12 +0000

Post From: LMAX, stop orders

[2013-05-13 21:40:37] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. We will have Stop Order Modification support out today. The issue is that LMAX does not support the modification of Stop orders. Sierra Chart has to do it as a two-step process. First we have to cancel the order and then when confirmed, we submit a new order. 2. In regards to orders, this appears to be due to failure of LMAX to be sending through Execution reports. When you have a problem, go to the Trade >> Trade Orders and Position >> Orders. Find the Service Order ID of the order that you have an issue with and post it here with a description and we will contact LMAX about it and then LMAX can review their logs to determine the problem. Please enable Global Settings >> Data/Trade Service Settings >> Enable Fix Logging. So you have a log on your side. For the record, we have reviewed our FIX Execution report processing and we do not see any issues. We have made a couple of minor changes, but nothing that would likely resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing