Support Board

Date/Time: Tue, 30 Apr 2024 15:19:17 +0000

Post From: CTS T4 symbol loading errors...

[2013-05-13 17:56:44] Link To Thread - Link To Post [Go To First Post]
User53765 - Posts: 66
Hi Sierra Support, I seem to have a recurring issue when opening up my Sierra platform and reading the error message on both the ES and NQ futures contract indicating `SYMBOL UNKNOWN`. This has been happening for a few weeks now, and I feel some of the data showing on the charts is incorrect. If I disconnect the data feed temporarily and then re-establish connection, the data does forgo the previous UNKNOWN SYMBOL message but still is there any way to find out why during the initial loading of the CTS T4 platform and opening of the charts that the ES and NQ contracts are not being recognized on Sierra`s side. Thanks in advance, AD.