Support Board

Date/Time: Tue, 07 May 2024 08:51:11 +0000

Post From: Trade Simulation Mode turned on without my intervention

[2014-08-14 15:54:45] Link To Thread - Link To Post [Go To First Post]
User33803 - Posts: 40
I am resuming this thread because I know how to reproduce the problem, and yes, there is a problem with this issue. This is when this problem happens: If you are trading with the "Trade Simulation Mode On" disabled (so you are in Real Trade Mode) and a disconnection occurs (Ethernet or WiFi down, Manual disconnection, server down, etc) then, if you try to enter an order, the system automatically enables the "Trade Simulation Mode On" and assumes that the order you have just entered is a Simulated order. Then, even if the connection is restored, the "Trade Simulation Mode On" is still enabled until you, manually, turns it Off. And yes, in this case the "Trade Simulation Mode On" turns automatically from Disabled to Enabled without my intervention and without any prompt or warning sign. You can reproduce this behaviour as many times as you want as it always happens this way. If you do not submit any order during the "disconnection period" then, when the connection is restored, the system will not have enabled the "Trade Simulation Mode On" and the trading continues as usual.