Login Page - Create Account

Support Board


Date/Time: Sun, 19 May 2024 10:21:16 +0000



Post From: DOM with IB

[2014-08-13 21:49:42]
Sierra Chart Engineering - Posts: 104368
If that is what you believe, then you do not have to use Sierra Chart.

This is most definitely not a Sierra Chart problem.

If it really is a Sierra Chart problem, we would immediately take care of it.

We would not waste our time going back and forth in this conversation. It would make absolutely no sense whatsoever. If you want quality market depth data for futures use the Sierra Chart real-time and Historical Exchange Data Feed and you will see the market depth works 100% perfectly:
Sierra Chart Exchange Data Feed

In the case of IB you get what you pay for. We are tired of hearing about IB problems.

It is very well established that market depth data from IB is not always reliable.

We have spent far too much time dealing with IB market depth problems.


This is a completely silly game. We fixed one problem and it creates another. We have had it with IB market depth issues. We will not spend further time on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-08-13 21:53:25