Support Board

Date/Time: Fri, 03 May 2024 08:53:27 +0000

Post From: The new version of 8. Aug has 2 Problems

[2014-08-08 10:14:42] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Neither of these are specific to the particular version of Sierra Chart you are running. And more importantly neither of these are Sierra Chart issues. 1. This is because your Sierra Chart account is provided by a reseller and they control the service to use. You cannot change it. You need to have your own direct account: https://www.sierrachart.com/index.php?page=doc/doc_DirectAccount.html 2. This is going to be a server issue. That order is in an Order Sent state because it was never acknowledged by the Server. Go to the main window and select Trade >>Refresh Trade Data from Service. And contact your broker about that order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-08 10:15:55