Support Board
Date/Time: Sun, 11 May 2025 12:59:35 +0000
Post From: SC Version 2678 can't download real-time and hist data from Interactive Brokers Eurex feed
| [2024-09-19 01:07:36] |
| User584084 - Posts: 285 |
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I updated my Sierra Chart Version from 2671 to 2678. Sierra Chart is no longer able to download real-time and historical data using the Interactive Brokers Eurex data feed. Attached is the error and message log. Please review and let me know the resolution. Thanks in advance. https://www.sierrachart.com/image.php?Image=172670708332.png 2024-09-18 20:48:23.328 | Software version: 2678 64-bit 2024-09-18 20:48:23.328 | Primary Thread ID: 23400 2024-09-18 20:48:23.328 | Usage end date: 2024-10-12 2024-09-18 20:48:23.328 | Enabled for: Advanced Features 2. 2024-09-18 20:48:23.328 | Enabled for: Sierra Chart Historical Data Service. 2024-09-18 20:48:23.328 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-09-18 20:48:23.328 | Enabled for: Delayed Denali Exchange Data Feed. 2024-09-18 20:48:23.328 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-09-18 20:48:23.328 | Current selected Data/Trading service: Interactive Brokers 2024-09-18 20:48:23.328 | Custom symbol settings values: enabled 2024-09-18 20:48:23.328 | Chart Update Interval: 500 2024-09-18 20:48:23.328 | Intraday Data Storage Time Unit: 0 2024-09-18 20:48:23.328 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-09-18 20:48:23.328 | 2024-09-19 00:48:23 Local computer time in UTC 2024-09-18 20:48:23.328 | 2024-09-18 20:48:23 Local computer time in SC Time Zone 2024-09-18 20:48:23.328 | 2024-09-19 00:35:02 Server time in UTC 2024-09-18 20:48:23.328 | Local computer UTC time and Server UTC time difference: 7 seconds. 2024-09-18 20:48:23.328 | Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2024-09-18 20:48:23.328 | Program path: C:\SierraChart\ 2024-09-18 20:48:23.328 | Data Files path: C:\SierraChart\Data\ 2024-09-18 20:48:23.329 | OS Version Number: 10.0 2024-09-18 20:48:23.329 | Locale Setting: C 2024-09-18 20:48:23.332 | DLLs: DorobaCustomStudies_64.dll, ehlEhlersDominantCycle.dll, ehlEhlersDominantCycle_64.dll, ehlMillardCycleHighlighter.dll, ehlMillardCycleHighlighter_64.dll, google_sheets_importer_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, sst_draw_imbalance_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, sst_gamma_bands_csv_64.dll, SST_ImportLevelsfromCSV.dll, SST_ImportLevelsfromCSV_2151.dll, SST_ImportLevelsfromCSV_2151_64.dll, SST_ImportLevelsfromCSV_64.dll, sst_TrendLineSignal_64.dll 2024-09-18 20:48:23.332 | Allowed protected custom studies: Polaris Trading Group, SST_FreeBundle, SST_ImportLevelsFromCSV, Trade29 Custom Studies 2024-09-18 20:48:23.332 | Crash reporter started: true 2024-09-18 20:48:23.332 | 2024-09-18 20:48:55.929 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #2 | Reloading chart. 2024-09-18 20:48:56.039 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #8 | Reloading chart. 2024-09-18 20:48:56.111 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #4 | Reloading chart. 2024-09-18 20:48:56.202 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-4-20 #3 | Reloading chart. 2024-09-18 20:48:56.251 | DAX-202412-EUREX-EUR-25 #1 | Reloading chart. 2024-09-18 20:48:56.309 | DAX-202412-EUREX-EUR-25 [CB] Daily #9 | Reloading chart. 2024-09-18 20:48:56.659 | DAX-202412-EUREX-EUR-25 [CB] Daily #10 | Reloading chart. 2024-09-18 20:48:57.005 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Reloading chart. 2024-09-18 20:48:57.077 | DAX-202412-EUREX-EUR-25 5 Min #6 | Reloading chart. 2024-09-18 20:48:57.118 | ESTX50-202409-EUREX-EUR-10 [CB] Daily #5 | Reloading chart. 2024-09-18 20:48:57.378 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #2 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:57.625 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #2 | Chart data loading complete. 2024-09-18 20:48:57.629 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #8 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:57.883 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #8 | Chart data loading complete. 2024-09-18 20:48:57.886 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #4 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:58.123 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #4 | Chart data loading complete. 2024-09-18 20:48:58.128 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-4-20 #3 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:58.301 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-4-20 #3 | Chart data loading complete. 2024-09-18 20:48:58.368 | DAX-202412-EUREX-EUR-25 #1 | Chart data loading complete. 2024-09-18 20:48:58.384 | DAX-202412-EUREX-EUR-25 [CB] Daily #9 | Chart data loading complete. 2024-09-18 20:48:58.419 | DAX-202412-EUREX-EUR-25 [CB] Daily #10 | Chart data loading complete. 2024-09-18 20:48:58.571 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Chart data loading complete. 2024-09-18 20:48:59.165 | DAX-202412-EUREX-EUR-25 5 Min #6 | Chart data loading complete. 2024-09-18 20:48:59.180 | ESTX50-202409-EUREX-EUR-10 [CB] Daily #5 | Chart data loading complete. 2024-09-18 20:49:00.643 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Reloading chart. 2024-09-18 20:49:00.851 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Chart data loading complete. 2024-09-18 20:49:00.966 | DAX-202412-EUREX-EUR-25 5 Min #6 | Reloading chart. 2024-09-18 20:49:01.608 | DAX-202412-EUREX-EUR-25 5 Min #6 | Chart data loading complete. 2024-09-18 20:50:40.539 | Source file does not exist when saving backup of C:\SierraChart\Data\TPO-FDXS-D1-T10-CIS-EES.StdyCollct. No backup made. | Number times message added: 1 2024-09-18 20:50:56.039 | DAX-202412-EUREX-EUR-25 #7 | Reloading chart. 2024-09-18 20:50:56.194 | DAX-202412-EUREX-EUR-25 #7 | Chart data loading complete. 2024-09-18 20:51:14.364 | DAX-202412-EUREX-EUR-5 #7 | Reloading chart. 2024-09-18 20:51:14.372 | DAX-202412-EUREX-EUR-5 #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DAX-202412-EUREX-EUR-5.scid 2024-09-18 20:51:14.376 | DAX-202412-EUREX-EUR-5 #7 | Chart data loading complete. 2024-09-18 20:51:14.863 | Interactive Brokers | Real-time market data only supported with Sierra Chart data feed for symbol: DAX-202412-EUREX-EUR-5. ID: 40 2024-09-18 20:51:14.863 | Symbol Error | DAX-202412-EUREX-EUR-5 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: DAX-202412-EUREX-EUR-5. ID: 40 2024-09-18 20:51:14.863 | Interactive Brokers | Using primary service for historical data for DAX-202412-EUREX-EUR-5 2024-09-18 20:51:14.863 | No historical data client is currently set to download historical Intraday data for DAX-202412-EUREX-EUR-5. 2024-09-18 20:51:14.863 | Real-time Intraday chart data file updates started for DAX-202412-EUREX-EUR-5 2024-09-18 20:51:14.863 | Intraday chart data file opened for DAX-202412-EUREX-EUR-5 2024-09-18 20:51:23.162 | Uploaded an image to the server. Request ID: 2 2024-09-18 20:51:23.169 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2024-09-18 20:51:23.170 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | New receive buffer size: 0 2024-09-18 20:51:23.170 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 65.108.28.81. 2024-09-18 20:51:27.036 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | CloseSocket call. 2024-09-18 20:51:27.036 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2024-09-18 20:51:27.161 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2024-09-18 20:51:27.161 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. Date Time Of Last Edit: 2024-09-19 01:27:35
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