Support Board
Date/Time: Tue, 13 May 2025 00:38:01 +0000
Post From: Real time data - software update issue
| [2024-09-12 20:59:05] |
| John - SC Support - Posts: 39730 |
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You are not setup to get any real-time data from us. The exchange that you had active in August did not renew on September 1, 2024 as you did not have enough funds in your account for the renewal on that day. If you want to get your data from our Denali Exchange Data Feed, then activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You will also need to connect your Sierra Chart to your live, funded, futures trading account in order to update your "Verified Until" date for your non-professional standing. Right now, this date is expired and is showing as "2024-08-29". You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are wanting to get your data from Rithmic, then you will need to check with your broker or Rithmic on why you are not getting the data you are expecting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |