Support Board
Date/Time: Wed, 05 Nov 2025 17:10:36 +0000
Post From: Inaccurate fee charging for Service pack 10 for 12m
| [2024-08-27 16:18:28] |
| John - SC Support - Posts: 42791 |
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We have corrected your account to be on Package 10 for 12 months. To do this, we had to refund the 6 month package and then activate the 12 month package. The reason this occurred was that you had the 6 month package selected, so when you added the funds, the 6 month package was automatically renewed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |