Support Board
Date/Time: Sun, 11 May 2025 21:37:25 +0000
Post From: candles not updating in chart
| [2024-08-14 18:40:39] |
| John - SC Support - Posts: 39699 |
|
We do the see the following in your log: 2024-08-14 13:57:28.783 | ESU24_FUT_CME[M]/MESU24_FUT_CME[M] 5 Min #5 | + Error reading record for update Intraday chart. Invalid cache index
2024-08-14 16:50:02.333 | ESU24_FUT_CME[M]/MESU24_FUT_CME[M] #1 | + Error reading record for update Intraday chart. Invalid cache index This is a very unusual error. For one of the charts with the symbol "ESU24_FUT_CME" select "Edit >> Delete All Data and Download". If this does not resolve the issue, then you will need to exit from Sierra Chart, open a File Explorer window, go to the folder that is your main Sierra Chart installation folder (typically C:\SierraChart, but could be different depending on how you installed the software) and then go down to the "Data" folder under that. Within that 'Data' folder find the file named 'ESU24_FUT_CME.scid' and delete it. Then start Sierra Chart again. The data will have to redownload for the ES product, so it could take a few minutes to get that data downloaded again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |